|
1. Terms and Conditions
Our General Terms and Conditions (G T&C) are part of the contract for all, hence for future, business deals, shipments and services of the operating company with the customer.
They are accepted in full extent by the customer in that for the moment of the conclusion of the business transaction valid issue.
Any provisions deviating from our G T&C, particularly as well as terms and conditions of the customer, are not accepted.
2. Offers, conclusion of contract and invoicing
2.1.
All offers are subject to change regarding services, amount and ancillary services and demonstrate an non- binding invitation to the customer to order goods on company.de.
With ordering the desired goods via Internet, by email, telephone, fax or on the postal way the customer makes a binding offer for conclusion of a sales contract.
2.2
Our informations of the products in the online catalogue are non-binding. Small variations and technical modifications regarding our illustrations and descriptions are possible.
2.3.
With making a order, the customer obliges to buy the ordered goods.
2.4.
We are allowed to accept within two weeks, the in the order enclosed contract offer. The acceptation can be manifested in written form or by shipping the goods to the customer.
2.5.
If the customer orders the goods by electronic means, we acknowledge receipt of the order immediately. The receipt of order does not mean an binding acceptation of the order. The acknowledge of receipt can be connected with the acceptation of order.
2.6.
The conclusion of contract is effected under reserve of correct and punctual delivery of the requested goods from our suppliers. This is only valid for the case, for that the non-delivery is not caused by our mistake, particularly by conclusion of a matching cover transaction.with our supplier. The customer will be informed immediately about the unavailability of the service. The equivalent will be reimbursed without delay.
2.7.
COMPANY GmbH is allowed to resign from the contract, in the case of force majeure or other unforeseen events at the time of conclusion of the contract, which are not caused by COMPANY GmbH, and which substantially complicate the shipping or make it impossible.. This is valid especially for technical breakdowns or data sheet errors. As well the seller can resign from contract if a costing-based mistake (offer mistake) happened.
2.8.
If the customer orders the desired goods by electronic means, the wording of the contract is saved by us and will be send to the customer with the current G T&C by email when required by the customer.
2.9.
All customer inquiries will be dealt within two working days by email or phone.
2.10.
To buy on our website you have to be fully aged.
2.11.
All of the concluded contracts are subject to these terms and conditions.
2.12.
Additional agreements are only valid if written confirmed.
2.13.
The issuing of the invoice is effected on the day of shipment.
2.14.
The charges of the goods take place in customary quantities.
3. Price
The prices are stated in EURO incl. VAT without discount or other deductions. The prices on the time of ordering are the valid ones.
4. Terms of payment
4.1.
The purchasing price incl. all other costs is falling due after invoicing.
4.2.
The payments have to be effected strictly gros without discount or other deductions as long as other methods of payment are declared explicitly in written form.
4.3.
Methods of payment: Transfer payment by cash in advance, immediate transfer, cash payment upon pickup, cash on delivery at extra charge, credit card (VISA; Mastercard), PayPal.
4.4.
The customer data are encrypted via Internet by SSL (Secure Socket Layer).
4.5.
Upon payment with credit card the amount will be charged right before shipment.
5. Warranty
5.1.
The warranty period is about two years and begins with the handing over of the goods.
In this period of time, all of the scarcities, which are subject to the warranty, have to be rectified free of charge.
The guarantee claims are firstly limited to supplementary performances. On failure, the customer has the right, according to its wishes, to cancel the contract or to receive an abatement of the purchase price.
5.2.
The time of beginning of the warranty has to be verified with the sales receipt (invoice, delivery note). These documents have to be stored very carefully.
6. Shipping costs
6.1.
Additionally to the value of the goods, the shipping costs, which are indicated by finishing the order, have to be paid as well. In the case that the goods could not be delivered for reasons the customer is responsible for and the delivery shall be effected again, the customer has to pay the indicated shipment costs a further time.
6.2.
The shipping is effected within Europe. Other shipping destinations on inquiry, as well for delivery to the Mediterranean Isles and North Africa.
6.3.
For deliveries in countries which are liable to customs duty (for example Switzerland), the customer has to charge the duty fees and handling costs by himself.
6.4.
For deliveries on the German Isles a surcharge of 10,- EUR for small carpets and 20,- EUR for carpets from 300 x 300 cm has to be paid.
7. Right for return and cancellation
7.1.
You can return the ordered goods without statement of reasons by reshipment within 2 weeks. The deadline begins at the earliest with receipt of order and this instruction. Returning the goods on time will ensure the cancellation deadline.
7.2.
For sales, which are made on the Internet platform Ebay a extended right of return about 4 weeks is valid. All other points are not touched hereof.
7.3.
The customer is obliged to return the goods by reconsignment if he carries out the right of return. The reshipping costs are paid by the seller in the case that the value of the goods is more than 40,- EUR. Please get in touch with us by phone or email (info@company.de) regarding a reshipment. We will arrange the return pickup with our forwarder on our charge.
If you send back the goods on your own costs, please indicate to the package the transport costs bill, so we will reimburse it right after receipt of the reshipment. Packages which are send unfree we cannot accept. Please send the reshipment with insurance in all possible cases. On debasement of the goods the seller can ask the customer for a compensation of lost value. This is not valid, if the deterioration of the goods is only arised upon examination of the goods, which could comparatively have been taken place in a retail store.
The address for return deliveries:
7.4.
In the case of an effective exercise of the right of return, both parties are obliged to return all services already received as well as usage advantages if applicable.
7.5.
The right to return is not valid for orders which are specially made according to customer’s wishes.
7.6.
The customer has to pay compensation of cost value for the usage according to the regulations if the goods are fallen off quality. Besides, the customer can avoid the obligation to compensate for the decrease in value due to deterioration resulting from his using the goods in accordance with their intended purpose, by not using the goods as if they were his property and by refrain from any action which might reduce the goods’ value.
The customer is allowed to examine the goods carefully. The customer has to compensate for the loss in value, which is a result of usage of the goods more than only for examination and for that the goods could not be re-selled as new ones.
7.7.
If the customer has already paid for the goods, we will reimburse the amount right after receipt of the goods at our place.
7.8.
A cancellation of the order is possible for free at any time. Please send the cancellations by phone, in written form or email to following address:
8. Disclaimer
On direct or indirect references to foreign Internet sites (“links”), which are beyond the responsibility of the writer, a liability is only effected in the case that the writer knows about the contents of these links and it would be technically possible and acceptable, to prevent the using of illegitimate contents.
The writer declares herewith explicitly, that to the time of setting the link, the according linked sites were free of illegal contents.
The writer has no influence on the current and future design and content of the linked/associated sites. That is why he dissociate himself herewith from all the contents in the linked sites which have been changed after linking. This conclusion is valid for all links and references placed within the own internet content as well as for guestbook entries, discussion fora and mailing lists.
For illegal, incorrect or uncomplete contents and particularly for damages, which occur from the use or disuse of such offered information, only the provider of the site is liable for. The provider of the site is responsible, not the respective one, who only refers to the links and their announcement.
9. Privacy Policy
Gathering, processing and use of personal data
You can visit our site without leaving any personal data. We only store the access data without personal reference as for example the name of your Internet provider, the site from which you visit us or the name of the requested file. These data are only used for analysis and improvement of our offer and do not allow any inference to your personal data.
Personal data are only collected if you inform us about them voluntarily, regarding your order, opening of a customer account or with registration for receiving our newsletter.
We use your personal data without your special acceptance only for fulfilment and handling of your order.
With the complete clearing of the contract and after full payment your data will be blocked and after expiration of the prescription of terms of commercial law we will delete them., unless you give us explicitly the acceptance for further use. Upon registration for receiving our newsletter your name and email address is used with your acceptance for own marketing purposes, until you check out from the newsletter.
10. Circulation of personal data, credit assessment
A circulation of your data will be effected to our forwarder we instruct for the delivery of the goods, as this is necessary.
For carrying out the payments we pass your payment data to the credit institutions which are authorized to effect the payment. In the case we provide services in advance we take if applicable a credit assessment to ensure our own interest.
Your data, worthy for protection, will be considered within the legal requirements.
A circulation to third parties will not be effected.
11. Customer inquiries
Customer inquiries generally will be answered within two working days.
COMPANY GmbH • Gesellschaft zum Handel und Verwerten von Rechten und Waren
Gutenbergstr. 4 • 70771 Leinfelden Echterdingen • Germany
Tel.: 0180 5 052507* • Fax.: 0711 9491-2120 • info@company.de
*The phone call costs 14 cent per min. from the German convential telephone network. Phone calls from mobile phones or from abroad can vary from that.
|
